Purchase conditions

Prices are shown in euros. In accordance with prevailing legislation, all purchases made on the eShop will be subject to taxes imposed on the purchase. For security reasons, the Customer cannot make orders for more than 2,000 euros or that contain more than 15 items within a period of fifteen (15) business days. If the Customer is interested in ordering more than this amount or this number of items, please contact ALAZIA COUTURE SL customer services by emailing info@alaziacouture.com.

ALAZIA COUTURE SL endeavours for all the information contained on its website to be true and free of errors. If at any point any error of this type should occur, it will immediately be addressed. ALAZIA COUTURE SL reserves the right to modify the prices shown on its site without prior notification. The prices of items are those stipulated at any given time on the eShop, except in the case of an obvious error. Despite the fact that ALAZIA COUTURE SL makes every effort for there to be no errors in the prices featured on the site, in the event of an error in the prices of items ordered by the Customer, ALAZIA COUTURE SL will inform the Customer as soon as possible and provide them with the option of reconfirming the order at the correct price or cancelling it. If ALAZIA COUTURE SL is unable to reach the Customer, the order will be cancelled and the amounts paid will be wholly reimbursed, without rights to any compensation.

ALAZIA COUTURE SL is not obliged to supply the item(s) at a lower, incorrect price (even if the Customer had been sent the order confirmation) if the error is obvious and unequivocal. The correct price for this item would be the price of the Alazia item in stores where Alazia items are sold.

ALAZIA COUTURE SL accepts payments with credit and debit cards (Visa, Visa Electron, Mastercard and Maestro, American Express, Diners) and Pay Pal. In accordance with article 37 of Law 16/2009, of 13 November, regarding payment services, payments made with a bank card are irrevocable. By providing their bank card information, the Customer authorises the amount charged to their card.

All payments will be made through a secure payment gateway which encrypts all card and PayPal data. For the maximum security of this payment system, ALAZIA COUTURE SL uses first-rate secure payment systems of financial entities in e-commerce. As such, confidential payment data are transmitted directly and in encrypted form (SSL) to the corresponding financial entity. For payment with Visa and MasterCard cards, ALAZIA COUTURE SL has introduced the Secure Electronic Commerce (SEC) service with 3D Secure international protocol marked as the distinctive ‘Verified’ by Visa and MasterCard SecureCode. Secure Electronic Commerce is an initiative which basically aims to ensure the security of internet transactions. By paying through a secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Subsequently, it will connect with the issuing bank, which will request that the operation be authorised through a personal authentification code. The operation will only be performed if the issuer bank of the credit card confirms the authentification code. Otherwise, the transaction will be rejected.

As an additional measure to the secure payment system, and with the aim of collaborating to prevent online fraud, ALAZIA COUTURE SL reserves the right to verify the personal data provided by the customer and adopt any measures it deems appropriate (including the cancellation of the order) for the acquired merchandise to be delivered in accordance with the details included in the order.

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