Dispatches

DISPATCH AND DELIVERY OF ORDERS

The Items are sold and delivered to the countries listed on the website.

The country of delivery must always match the eShop of the country where the Customer is making the purchase.

ALAZIA COUTURE SL offers two types of delivery service (Express and Standard) and different available delivery options depending on the destination country, as detailed below:

A) Home delivery: Items will be delivered through courier companies selected by ALAZIA COUTURE SL. The items will be sent to the delivery address indicated by the Customer when ordering.

The Customer’s order will be delivered within the time frame indicated below depending on the type of delivery. ALAZIA COUTURE SL will do their utmost to ensure that the service is as quick as possible (see conditions and postage costs).

Once the order leaves the ALAZIA COUTURE SL facilities, the Customer will be sent an email to notify them that their order is on its way.

Registered Customers will be able to track the progress of their order through the “MY ACCOUNT” area within the eShop, selecting “MY ORDERS” and “ORDER DETAILS” and, if the purchase was ordered as a guest, by using “MY ORDERS”.

For security reasons, ALAZIA COUTURE SL will not send any orders to postal boxes, nor will it accept any order when it is not possible to identify the addressee’s name or address.

Responsibility for Alazia items will be transferred to the Customer once the order has been delivered.

In the event that the order cannot be delivered due to Customer absence, the package will be returned to the central facilities and it will be understood that the Customer rejects the contents and cannot demand that the order be reimbursed. As a good faith gesture, ALAZIA COUTURE SL can reimburse the Customer for the order once the items have returned to our facilities, subtracting the dispatch and return costs incurred by the item not being collected by the Customer from the reimbursement amount. Should the Customer still want the order, the item(s) will have to be reordered.

 

CAN THE COUNTRY WHERE THE DELIVERY IS TO BE MADE BE DIFFERENT FROM THE COUNTRY WHERE THE PURCHASE IS MADE?

The country of delivery ALWAYS has to match the country where the purchase is made.

HAS MY ORDER ALREADY BEEN DISPATCHED?

As soon as your order leaves our facilities, you will receive an email to confirm that it is on its way. If you order before 12 midday, your order will leave our facilities on the same day. If you order after this time, it will leave our facilities the following day. Your order will be delivered within the timeframe advertised on the website from the moment it leaves our facilities, depending on the selected delivery option.

WHEN WILL I RECEIVE MY ORDER?

If you choose the standard option, your order will take 5 to 10 business days to arrive from the moment it leaves our facilities (excluding weekends and bank holidays).

If you choose the express option, your order will take 1 to 2 business days to arrive from the moment it leaves our facilities (excluding weekends and bank holidays).

These timeframes do not take into account events of force majeure that Alazia cannot be held responsible for (such as for example bad weather or strikes).

HOW MUCH IS POSTAGE?

You can consult the postage costs in the following table. Postage will vary depending on the country and the selected service.

DESTINO SERVICIO ENTREGA PLAZO DE ENTREGA COSTES
Alemania Exprés a domicilio 1-2 días laborables 17,50 €
Estándar a domicilio 3-6 días laborables 8 €
Austria Exprés a domicilio 1-2 días laborables 17,50 €
Estándar a domicilio 6-10 días laborables 8,50 €
Bélgica Exprés a domicilio 1-2 días laborables 17,50 €
Estándar a domicilio 6-10 días laborables 8,50 €
a Drop Point 6-10 días laborables 8,50 €
Dinamarca Exprés a domicilio 1-2 días laborables 17,50 €
Estándar a domicilio 3-6 días laborables 9,50 €
España (península y Baleares) Exprés a domicilio 1-2 días laborables 6 €
Francia Exprés a domicilio 1-2 días laborables 17,50 €
Estándar a domicilio 3-6 días laborables 8,50 €
Grecia Exprés a domicilio 1-2 días laborables 17 €
Estándar a domicilio 5-8 días laborables 10,50 €
Holanda Exprés a domicilio 1-2 días laborables 17,50 €
Estándar a domicilio 5-8 días laborables 7,50 €
a Drop Point 5-8 días laborables 7,50 €
Italia Exprés a domicilio 1-2 días laborables 17,50 €
Estándar a Drop Point 5-8 días laborables 9 €
Irlanda Exprés a domicilio 1-2 días laborables 17 €
Estándar a domicilio 4-6 días laborables 10,50 €
Polonia Estándar a domicilio 6-10 días laborables 8,50 €
Exprés a domicilio 1-2 días laborables 17 €
Portugal Exprés a domicilio 1-2 días laborables 8 €
Reino Unido Exprés a domicilio 1-2 días laborables 17,50 €
Estándar a domicilio 3-7 días laborables 10,50€
Suecia Exprés a domicilio 1-2 días laborables 17,50 €
Estándar a Drop Point 6-10 días laborables 8,50 €

 

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